Canada Computers To Open New HQ And Expand Operations With Stores Across Canada
Canada Computers To Open New HQ And Expand Operations With Stores Across Canada
Canada Computers & Electronics has plans to open a new headquarters in Richmond Hill and is planning to open stores throughout Canada within the next five years.
The new headquarters is going to be over 150,000 square feet and will have everything under one roof.
“We have outgrown the location we are in now many years ago, so our sales team is actually working from a different location. Now with the new office, we can place everyone under the same roof and it will give us room to grow and provide a more relaxing space for the staff. We will offer a 24 hour gym, a badminton court, and it will give the space we need in the warehouse,” says Gordon Chan, the CEO of Canada Computers & Electronics.
The opening of the warehouse was supposed to be for the end of this year; however, Chan said because of delays it will most likely be opening in the first quarter of 2024.
Canada Computers & Electronics was founded in 1991 and focuses on computers, IT, accessories, and electronics from phones to drones. Since the company has been open, Chan said its goal has always been to provide the best customer service, the best products for consumers, and all at the best value compared to other electronic retailers in Canada.
Remodeling Online and Physical Stores
Instead of opening any new stores this year, Chan said he will be focusing on improving stores that he currently operates and improving its e-commerce platform to better serve consumers.
“I believe that 2023 will be challenging, but we have a lot of plans so we can grow. This year, we will not be reopening any new stores but I believe this will allow us to grow faster in the future. We will be remodeling a lot of our stores to improve the design and customer service.”
Chan said the plan is to remodel the whole store and will be “reinventing how they are going to merchandise” to improve consumers’ shopping experience. Chan said the renovations will make it easier for consumers to see features of the product, there will be more lighting, a sitting area for staff to sit and talk with consumers, and the space will provide a friendlier environment for consumers.
In addition to renovating existing stores, Chan said he is also going to improve the e-commerce platform and mobile app.
“We will be making the e-commerce platform more accessible. With the new warehouse, we are looking at ways to make our online website easier to use and also provide faster shipping. The new platform will be more informative, easier for consumers to order, and we will shorten the delivery time.”
Chan said the team is working on providing a one hour delivery time with consumers who place orders 5km from a store. In addition, Chan said he is investing into a service team that can go to consumers homes or commercial locations to install or fix products. These two services, along with the new e-commerce platform, will be available this year.
Canada Computers & Electronics will also be improving its mobile app where customers can browse products with ease, get information about products, and make an inquiry.
“We are trying to make these things happen this year, but a lot of planning has to be done as we want to do this perfectly. We have continued to expand our service and there is a lot of room to improve. We are going to be working on those to make the company more efficient, to provide better service, and also better communication. These are things we are going to be working on, and it is going to be a busy and exciting year for us.”
Five Year Plan
Canada Computers & Electronics currently has 40 locations spread across British Columbia, Quebec, Ontario, and in Halifax. Chan said within the next five years, he is looking to expand the company to have a store in every province and has the goal to open 20 new stores within the next five years.
“With the new warehouse, it would allow us to grow and expand. The goal would be to open across Canada so Canada Computers is available to everyone. And we are going to be setting up the new designs so any new stores that we open in the future, we are going to be using the new format.”
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